CashBook Subscription Cancellation Policy
1. Introduction
This policy outlines the terms and conditions regarding the cancellation of subscriptions for CashBook, our UPI-based expense management platform for businesses.
2. Subscription Model
CashBook operates on a subscription-based model, where businesses are charged based on the number of wallets issued.
3. Cancellation Policy
3.1 Cancellation Window
Subscribers have the right to cancel their subscription within 24 hours of purchase without incurring any charges. After this 24-hour period, cancellations are not permitted for the current billing cycle.
3.2 Refunds
- If a cancellation request is received within 24 hours of purchase, a full refund will be issued.
- No refunds will be provided for cancellation requests received after the 24-hour window has elapsed.
- Your refund will be processed and credited to your original payment method within 7 business days.
4. Modification of Subscription
4.1 Adjusting Number of Wallets
Subscribers may increase or decrease the number of wallets associated with their subscription at any time. These changes will be reflected in the next billing cycle.
4.2 Effective Date of Changes
Any modifications to the number of wallets will take effect from the start of the next billing period.
5. Billing
5.1 Billing Cycle
Subscriptions are billed on a recurring basis (e.g., monthly or annually, depending on the chosen plan).
5.2 Prorated Charges
Changes to the number of wallets during a billing cycle will not result in prorated charges or refunds. The new wallet count will be used to calculate charges for the subsequent billing period.
6. Termination of Service
CashBook reserves the right to terminate or suspend service to any subscriber who violates our terms of service or engages in fraudulent activity.
7. Contact Information
For any questions or concerns regarding this cancellation policy, please contact our customer support team at support@cashbook.in.
8. Policy Changes
CashBook reserves the right to modify this cancellation policy at any time. Any changes will be communicated to subscribers and posted on our website.
Last updated: 11/09/2024
